Política de envío

Shipping Policy

Last Updated: 10/03/2024

At eCSeptionOL® LLC, we are committed to providing you with exceptional products and customer service. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from getquelle.com and getquelle.myshopify.com (collectively referred to as the "Website").

1. Order Processing Time

  • Standard Processing Time: Orders are typically processed and shipped within 1-2 business days after payment is received.
  • Business Days: Our business days are Monday through Friday, excluding holidays.
  • Order Cut-Off Time: Orders placed after 2:00 PM Eastern Standard Time (EST) will be processed the next business day.

2. Shipping Locations

We ship to addresses within the United States and international destinations.

  • Domestic Shipping: Available to all 50 states, including Alaska and Hawaii.
  • International Shipping: We ship to select countries worldwide. Please check the availability during the checkout process.

3. Shipping Methods and Delivery Times

3.1 Domestic Shipping

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

3.2 International Shipping

  • International Standard Shipping: 7-21 business days
  • International Expedited Shipping: 5-10 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

4. Shipping Rates

Shipping costs are calculated based on:

  • Destination: Shipping address provided during checkout.
  • Weight and Dimensions: Total weight and size of the package.
  • Shipping Method: Selected shipping option during checkout.

You will see the total shipping cost at checkout before completing your purchase.

5. Order Tracking

  • Tracking Information: Once your order is shipped, we will send you a confirmation email with a tracking number.
  • How to Track: You can track your order using the tracking number provided via the carrier's website.
  • Contact Us: If you do not receive a tracking number within 48 hours of placing your order, please contact us at support@getquelle.com or call (240) 301-9159.

6. Shipping Address Accuracy

Please ensure that all shipping information is correct:

  • Incorrect Address: We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Address Changes: If you need to change the shipping address after placing an order, please contact us immediately. We cannot guarantee that changes can be made once the order has been processed.

7. International Shipping Policies

7.1 Customs, Duties, and Taxes

  • Import Duties and Taxes: International orders may be subject to import duties and taxes, which are levied once the package reaches your country.
  • Responsibility: All additional charges for customs clearance are the responsibility of the customer.
  • Customs Policies: Customs policies vary widely by country. Please contact your local customs office for more information.

7.2 Customs Clearance Delays

  • Delays: We are not responsible for delays caused by customs clearance processes.
  • Required Documentation: We comply with all laws and regulations and provide necessary documentation for customs clearance.

8. Lost, Stolen, or Damaged Packages

8.1 Lost Packages

  • Action: If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly.
  • Assistance: We will assist in filing a claim with the carrier if necessary.

8.2 Stolen Packages

  • Responsibility: We are not responsible for stolen packages after delivery confirmation.
  • Recommendation: Consider shipping to a secure location or requiring a signature upon delivery.

8.3 Damaged Packages

  • Inspection: Please inspect your package upon receipt.
  • Reporting Damage: If your order arrives damaged, contact us within 48 hours with photos of the damage at support@getquelle.com.
  • Resolution: We will work with you to resolve the issue, which may include a replacement or refund.

9. Shipping Restrictions

  • PO Boxes and APO/FPO Addresses: We ship to PO Boxes and APO/FPO addresses via USPS.
  • Hazardous Materials: Our products are not classified as hazardous; however, any restrictions will be noted during the checkout process.

10. Backorders and Pre-Orders

  • Backordered Items: If an item is out of stock, we will notify you and ship it as soon as it becomes available.
  • Pre-Order Items: Pre-order items will be shipped on the date specified on the product page.

11. Multiple Shipments

  • Partial Shipments: If your order includes multiple items, they may be shipped separately to expedite delivery.
  • Notification: You will receive tracking information for each shipment.

12. Order Cancellation

  • Before Shipping: You may cancel your order before it has been shipped by contacting us at support@getquelle.com.
  • After Shipping: If the order has already been shipped, please refer to our Refund and Return Policy for instructions on returns.

13. Customer Responsibilities

  • Receiving the Package: It is your responsibility to be available to receive the package or arrange for pickup.
  • Refused Shipments: If a shipment is refused, any return shipping costs and fees will be deducted from your refund.

14. Contact Information

For any questions or concerns regarding this Shipping Policy, please contact us:

Address: Terms and Conditions

Last Updated: 10/03/2024

Welcome to getquelle.com and getquelle.myshopify.com (collectively referred to as the "Website"). This Website is operated by eCSeptionOL® LLC ("Company," "we," "us," or "our"), located at 2112 Sahalea Ter, Silver Spring, MD 20905, USA. By accessing or using our Website, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our services.

1. Acceptance of Terms

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, please do not use our Website.

2. Modification of Terms

We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the Website after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

3. Products and Services

3.1 Product Descriptions

We offer the following products:

  • QuelleDVM™ Dog Food Topper
  • Quelle365™ Daily Vitality Dog Food Topper
  • eCSeptionOL® Powder and Capsules

We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions are complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

3.2 Pricing and Availability

All prices are listed in U.S. dollars. Prices and availability are subject to change without notice. We reserve the right to limit the quantity of any products or services that we offer.

4. Use of the Website

4.1 Eligibility

You must be at least 18 years old to use this Website. By using the Website, you represent and warrant that you are of legal age to form a binding contract with us.

4.2 Account Registration

To access certain features of the Website, you may be required to register an account. You agree to provide accurate and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials.

4.3 Prohibited Conduct

You agree not to:

  • Violate any applicable laws or regulations.
  • Infringe upon our intellectual property rights or those of others.
  • Upload or transmit viruses or malicious code.
  • Engage in any activity that could disrupt or interfere with the Website's functionality.

5. Intellectual Property Rights

All content on the Website, including text, graphics, logos, images, and software, is the property of eCSeptionOL® LLC or its content suppliers and is protected by U.S. and international copyright laws.

5.1 Trademarks

  • eCSeptionOL®
  • QuelleDVM™
  • Quelle365™

These trademarks may not be used in connection with any product or service that is not provided by us, in any manner that is likely to cause confusion among customers, or in any way that disparages or discredits us.

6. User Content

If you submit or post any content on the Website (e.g., reviews, comments), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and display such content.

7. Privacy Policy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

8. Third-Party Links

The Website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or assume responsibility for the content or policies of any third-party sites.

9. Disclaimers

9.1 General Disclaimer

The Website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.

9.2 Health and Wellness Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. The information provided on the Website is for educational purposes only and is not a substitute for professional medical advice. Always consult with a qualified healthcare provider regarding any medical conditions or concerns.

10. Limitation of Liability

In no event shall eCSeptionOL® LLC, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products purchased through the Website.

11. Indemnification

You agree to indemnify and hold harmless eCSeptionOL® LLC and its affiliates from any claims, damages, losses, liabilities, and expenses arising out of your use of the Website or violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Website shall be resolved through binding arbitration in Montgomery County, Maryland.

13. Termination

We reserve the right to terminate or suspend your access to the Website at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and eCSeptionOL® LLC regarding your use of the Website.

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Address: Privacy Policy

Last Updated: 10/03/2024

Introduction

eCSeptionOL® LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites getquelle.com and getquelle.myshopify.com (collectively referred to as the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

By accessing or using our Website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the Website, make a purchase, subscribe to a newsletter, fill out a form, or otherwise contact us.

1.1 Personal Data

  • Identifiable Information: Such as your name, email address, shipping address, billing address, phone number, and payment information.
  • Account Credentials: If you create an account, we may collect your username and password.

1.2 Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and pages you have viewed directly before and after accessing the Website.

1.3 Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange products on the Website.

1.4 Mobile Device Data

Device information, such as your mobile device ID, model, manufacturer, and information about the location of your device if you access the Website from a mobile device.

1.5 Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Website permission to access this information.

2. Use of Your Information

We use the information we collect about you or that you provide to us, including any personal information, for the following purposes:

  • To facilitate account creation and logon process.
  • To process and fulfill orders, including managing payments, fees, and charges.
  • To send administrative information to you (e.g., order confirmations, invoices).
  • To send you marketing and promotional communications.
  • To deliver targeted advertising, newsletters, and other information regarding promotions and the Website to you.
  • To improve our Website and product offerings.
  • To prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • To comply with legal obligations and resolve any disputes we may have with you.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 By Law or to Protect Rights

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

3.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.3 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

3.4 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.5 Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

3.6 Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis.

4. Tracking Technologies

4.1 Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience.

  • Cookies: Cookies are small text files placed on your device when you visit a website. They help us recognize you and remember your preferences.
  • Web Beacons: Web beacons are electronic images that may be used in our emails or Website pages to track the number of visits or understand usage patterns.

You can remove or reject cookies through your browser settings, but this may affect the availability and functionality of the Website.

4.2 Do Not Track

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature that signals your preference not to have your online activities tracked. We currently do not respond to DNT browser signals.

5. Third-Party Websites

The Website may contain links to third-party websites and applications of interest. We do not control these third-party websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

6. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we strive to protect your information, no security measures are completely secure, and we cannot guarantee the security of your information.

7. Options Regarding Your Information

7.1 Account Information

You may review or change your account information or terminate your account by:

  • Logging into your account settings and updating your account.
  • Contacting us at support@getquelle.com.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

7.2 Emails and Communications

If you no longer wish to receive marketing communications, you may opt-out by:

  • Clicking the unsubscribe link in the emails.
  • Contacting us at support@getquelle.com.

8. California Privacy Rights

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). You may request information about our collection and use of your personal information over the past 12 months. To make such a request, please contact us using the information provided below.

9. Children's Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use or provide any information on this Website.

10. International Data Transfers

If you are accessing the Website from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using the Website, you consent to the transfer of your information to our facilities and those third parties with whom we share it.

11. GDPR Compliance

[If you serve customers in the European Economic Area (EEA), you need to comply with the General Data Protection Regulation (GDPR). This includes providing information about lawful bases for processing data, data subject rights, and data transfer mechanisms.]

12. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

  • Address: eCSeptionOL LLC, PO Box 212, Spencerville MD 20868-0212
  • Email: support@getquelle.com
  • Phone: (240) 301-9159

Our customer service team is available Monday through Friday, 9 AM – 5 PM EST.

15. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Website or purchase of products after any changes constitutes your acceptance of the new policy.